Answers to everything you’re wondering.
How the app works, how astrologers are verified, how refunds happen, how your data stays safe — 50+ detailed answers, organized by topic.
Getting started with Jyotish Guide
What is Jyotish Guide?
Jyotish Guide is India’s trust-first Vedic astrology platform. We connect you with verified astrologers for personalized consultations, generate accurate Kundli using Swiss Ephemeris, stream live pujas performed by certified pandits, and offer authentic spiritual products through AstroMall.
What makes us different: every prediction our astrologers make is publicly logged and verified through our Predictions Ledger, and we offer a full money-back guarantee on your first paid session with any astrologer.
How do I download the app?
Jyotish Guide is available on both Google Play Store (Android) and Apple App Store (iOS). Search for “Jyotish Guide” or use the download links on our homepage. The app is free to download and does not require any upfront payment.
Do I need to pay to use the app?
No. Many features are completely free forever:
- Kundli generation
- Daily Panchang and Rashifal
- Vrat Calendar and Shubh Muhurat
- Kundli Matching (36 Gun Milan)
- Baby Kundli and Family Kundli (first chart free)
- Numerology Calculator, Dream Interpreter
- First 5 minutes of chat with every new astrologer
You only pay when you want a paid consultation, book a live puja, or purchase products from AstroMall.
How do I sign up?
Signing up takes under a minute:
- Open the app
- Enter your mobile number
- Verify via OTP
- Add your name (optional) and birth details (to generate your Kundli)
You can also sign in via Google or Apple for faster access.
What if I don’t know my exact birth time?
You can still use the app with an approximate birth time, though interpretations based on Ascendant (Lagna) and houses may be less precise. Options:
- Check your birth certificate or hospital record — most include birth time
- Ask your parents or family members who were present at birth
- Use 12:00 noon as a fallback — this generates a valid chart but house placements may shift
- Consult a Nadi Jyotish expert for birth-time rectification based on life events
Is Jyotish Guide available in Hindi and other Indian languages?
Yes. The app interface supports English, Hindi, and regional languages. During astrologer consultations, you can filter by language — our astrologers speak Hindi, English, Tamil, Telugu, Marathi, Bengali, Gujarati, Kannada, Malayalam, and Punjabi. Select your preferred language in Settings → Language.
About our astrologers
How are astrologers verified?
Every astrologer goes through a rigorous 4-stage verification process:
- Credentials check: we verify educational qualifications, Jyotish certifications, and years of practice with documentary proof
- Classical test: written examination on Brihat Parashara Hora Shastra, Phaladeepika, and Jataka Parijata concepts, reviewed by our PhD panel
- Live reading audit: sample consultations recorded and reviewed for quality, accuracy, and conduct
- Ongoing performance tracking: every prediction logged in our public Predictions Ledger; astrologers falling below 80% accuracy over 100+ predictions are paused for re-evaluation
How many astrologers are on the platform?
We currently have 11 verified astrologers across specializations including Vedic Jyotish, KP System, Nadi Jyotish, Prashn Shastra, Tarot, Hast Rekha, Vastu, Numerology, and Tantra-Mantra.
We deliberately keep the roster small and high-quality rather than padding numbers. Each astrologer has verified qualifications, a public accuracy score, and session recordings available for dispute review.
What’s the difference between Silver, Gold, and Elite astrologers?
These tiers reflect an astrologer’s experience and lifetime consultation track record on our platform:
- Silver: 2–5 years of experience, strong credentials, building their audit track record
- Gold: 5–15 years of experience, demonstrated accuracy above 88%, handling complex cases
- Gold PhD: Gold tier astrologers with doctoral qualifications in Jyotish or related Sanskrit studies
- Elite: 15+ years experience, 90%+ accuracy, specialists in niche traditions like Nadi Jyotish or Prashn Shastra
Per-minute rates increase with tier because more experienced astrologers have higher opportunity cost. All tiers are verified with equal rigor.
Can I request the same astrologer for future consultations?
Yes. You can view your consultation history under Settings → Session History, tap on any past session, and start a new one with the same astrologer. Your Kundli and chat history with that astrologer is preserved, so you can continue where you left off.
Note: the free 5 minutes applies only on your first session with each astrologer.
Can I see an astrologer’s accuracy before booking?
Yes. Every astrologer’s profile displays their verified accuracy score. For full prediction-level detail, visit our Predictions Ledger where you can see:
- Overall accuracy percentage
- Number of verified predictions
- 30-day accuracy trend (rising, stable, or falling)
- Actual sample predictions with outcomes (including ones that turned out incorrect)
How are astrologers paid? Does Jyotish Guide employ them?
Astrologers on Jyotish Guide are independent experts, not employees. They receive a commission on the per-minute fees from consultations, tiered as follows based on their lifetime session count:
- Standard: 70%
- Silver: 75% (after 500 sessions)
- Gold: 78% (after 2,000 sessions)
- Elite: 85% (after 5,000 sessions)
Commission tiers never downgrade — once you reach Gold, you stay at Gold. We set platform rates (astrologers don’t set their own) to keep pricing consistent and fair.
What if I have a bad experience with an astrologer?
You have multiple protections:
- First session money-back guarantee — full refund on your first paid session with any astrologer, no questions asked
- 24-hour dispute window — raise a dispute from Session History within 24 hours for a review
- Independent review: our dispute team (not the astrologer) examines the session recording
- 3-strike policy: astrologers receiving 3 verified negative dispute outcomes are paused for retraining or permanent removal
Consultations & free minutes
How do the free 5 minutes work?
Every time you start a chat or call with an astrologer you haven’t consulted before, the first 5 minutes are completely free. Key points:
- No payment method required to use the free minutes
- At the 4-minute mark, you’ll be asked whether you want to continue
- If you decline, the session ends at 5 minutes with zero charge
- If you continue, per-minute billing starts from minute 6
- The free 5 minutes apply once per astrologer — so you can try 11 different astrologers for 55 free minutes total
What types of consultations are available?
We offer consultations in the following specializations:
- Vedic Jyotish — traditional Parashari chart reading
- KP System (Krishnamurti Paddhati) — precise event prediction
- Nadi Jyotish — palm-leaf based readings
- Prashn Shastra — horary astrology for yes/no questions, no birth details needed
- Tarot Reading — card-based guidance
- Hast Rekha — palmistry and face reading
- Vastu Shastra — space and property analysis
- Numerology — name and date-based analysis
- Tantra & Mantra — ritual recommendations and advanced remedial guidance
Is it chat only, or also voice/video?
Currently we offer chat consultations only. This is a deliberate choice for our v1 launch:
- Chat sessions can be fully logged and auto-reviewed for quality
- Users have time to think and articulate questions clearly
- Session transcripts remain accessible in your history
- Disputes are easier to resolve with complete text records
Voice and video consultations are on our roadmap and will be introduced once we’ve built the infrastructure to maintain our same quality standards.
How much do consultations cost per minute?
Per-minute rates range from ₹6 to ₹20 per minute depending on astrologer tier and specialization:
- Silver tier (Ananya Verma, Pandit Rajeev, Neha Mishra): ₹6–₹8/min
- Gold tier (most Vedic, Hast Rekha, Tarot experts): ₹10–₹15/min
- Gold PhD tier (Dr. Priya Sharma, Dr. Vinod Kapoor): ₹12–₹18/min
- Elite tier (Guru Amrit Singh, Pt. Brij Mohan): ₹15–₹20/min
Rates are always displayed before you start and include all taxes.
How long is a typical session?
Session length depends entirely on your question and how deep you want to go:
- Quick Prashn (yes/no question): 5–10 minutes
- Specific life question (career, relationship, timing): 15–25 minutes
- Full Kundli analysis: 30–45 minutes
- Comprehensive reading with remedies: 45–60 minutes
You can end the session anytime. Some users do multiple shorter follow-ups instead of one long session.
What should I ask during a consultation?
Good questions are specific and situational. Examples:
- “Is the next 6 months favorable for job change?” (better than “will I get a job?”)
- “What should I know before this marriage?” (better than “will I get married?”)
- “Should I prioritize business expansion or wait?” (better than “when will I be rich?”)
- “What’s influencing my current health struggles astrologically?”
Avoid asking for specific lottery numbers, exact stock predictions, or questions requiring medical/legal/financial expertise.
Will my session be recorded?
Yes, all sessions are automatically logged for your own reference and dispute protection. Key facts:
- Only you can access your chat transcripts under Settings → Session History
- The astrologer does not retain session records after the session ends
- Our dispute team accesses records only if you raise a dispute
- Session data is retained for 90 days from session date, then automatically deleted (unless a dispute is active)
- Recordings are encrypted with AES-256 at rest
Can I consult multiple astrologers for the same question?
Absolutely. It’s actually a good practice for important life questions — different astrologers may draw different insights from the same chart, especially across traditions (Vedic vs KP vs Nadi). Many users consult 2–3 astrologers and look for consistent themes across their readings.
Remember: your free 5 minutes applies per astrologer, so exploring multiple experts can be done at minimal cost.
Kundli, matching & charts
Is the free Kundli really free? What’s the catch?
Yes, genuinely free forever. No catch. You get:
- Complete birth chart (D1 — Rashi chart)
- Navamsa chart (D9) for marriage and dharma analysis
- Vimshottari Dasha periods
- House-wise planetary positions
- Nakshatra details
- Basic yoga and dosha summary
We can afford to offer this free because it’s automated — using Swiss Ephemeris data with Lahiri Ayanamsha. What isn’t free is personalized interpretation by a human astrologer, which requires their time.
How accurate is your Kundli calculation?
Our calculations use the same Swiss Ephemeris data that professional astrologers worldwide rely on, with Lahiri Ayanamsha (the official Ayanamsha adopted by the Government of India) and the Whole Sign house system (traditional North Indian method).
Calculation precision is to the arc-second for planetary positions. Accuracy of the resulting chart depends entirely on how accurate your birth time is — a 4-minute error in birth time can shift your Ascendant by one degree.
What does Kundli Matching (Gun Milan) analyze?
Our matching calculates the classical 36-point Ashtakoot Milan across 8 dimensions:
- Varna (1 point) — spiritual compatibility
- Vashya (2 points) — mutual attraction and control
- Tara (3 points) — destiny compatibility
- Yoni (4 points) — sexual and instinctive compatibility
- Graha Maitri (5 points) — mental compatibility
- Gana (6 points) — temperament compatibility
- Bhakoot (7 points) — family and financial harmony
- Nadi (8 points) — health and genetic compatibility
We also check for Mangal Dosh (Mars affliction) and Nadi Dosh in both charts. Any score above 18 is considered passable, 24+ is good, 30+ is excellent.
My matching score is low. Is marriage still possible?
Yes, absolutely. A low Gun Milan score is a signal for deeper analysis, not a final verdict:
- Low scores often have specific remedies (puja, mantras, gemstone recommendations)
- Some doshas (like Mangal) affect both partners similarly, cancelling each other
- Nadi Dosh and Bhakoot Dosh have exceptions when certain other yogas are present
- Mental and Manglik compatibility matters more than raw score
Consult a Vedic astrologer (Dr. Priya Sharma or Smt. Kavita Iyer specialize in matching) to get nuanced guidance specific to both charts.
What is Baby Kundli? Do I enter my child’s details or mine?
Baby Kundli is a Kundli generated for your newborn child. You enter the child’s birth date, time, and place. You receive:
- Baby’s birth nakshatra and its characteristics
- Suggested first letter(s) for naming based on nakshatra
- Janam Akshara recommendations
- Early life planetary influences
- Suggested lucky stones and colors
- Key periods to watch in early development
This is free for the first child. Each subsequent child can be added under Family Kundli (Gold subscription).
What’s the difference between Kundli and horoscope?
The terms are often used interchangeably but technically:
- Kundli is your complete Vedic birth chart — a snapshot of planetary positions at your exact moment of birth. It’s generated once and does not change.
- Daily Horoscope / Rashifal is a general prediction for your moon sign (rashi) based on today’s planetary transits. It’s a broad indicator, not personalized to your specific chart.
- Personalized transit reading (our Energy Score feature) combines your Kundli with today’s transits for truly personalized daily guidance.
Can I download my Kundli as a PDF?
Yes. From the Kundli screen, tap the download icon to generate a PDF with all chart details, dasha periods, nakshatras, and basic yoga/dosha summary. The PDF is in traditional North Indian format and suitable for sharing with other astrologers or keeping for reference.
Live puja & rituals
How does a live puja work?
The process is simple and fully remote:
- Choose the puja and scheduled date/time
- Enter your name, gotra, and sankalp (intention)
- Complete payment
- On the scheduled time, the pandit performs the full ritual at a certified puja location
- You watch the entire puja live via video stream on the app
- Take your own sankalp when prompted
- Receive a completion certificate immediately
- Prasad is couriered to your address within 5–10 business days
Do I need to be present during the puja?
Watching live is recommended but not mandatory. If you can’t attend:
- Your sankalp is taken by the pandit on your behalf using the name and intention you provided
- The full ritual is still performed with your sankalp
- A recording is available in your app for 30 days after the puja
- Prasad delivery and certificate are unaffected
That said, attending live and taking your own sankalp is the ideal experience.
What pujas are available?
We offer three main categories of rituals:
- Standard Live Puja: Satyanarayan Katha (₹1,100), Rudrabhishek (₹1,500), Navgraha Shanti (₹2,100)
- Emergency Puja: Baglamukhi (₹5,100), Mahamrityunjay Jaap (₹11,000), Lakshmi Kubera (₹5,100), Sudarshan Havan (₹6,500), Sankat Mochan (₹3,100)
- Spiritual Protection: Nazar Dosh Nivaran (₹2,100), Kala Jadu Mukti (₹5,100), Graha Shanti (₹3,100), Suraksha Kavach (₹1,500), Vashikaran Mukti (₹5,100), Bhoot Pret Badha (₹7,100)
What’s included in the prasad delivery?
Standard prasad packages include:
- Blessed sweets (laddu, panchamrit, or puja-appropriate prasad)
- Sacred flowers/bilvapatra from the puja
- Holy ash (vibhuti) or tilak
- Protection thread (kalawa/raksha)
- Completion certificate with pandit’s details
- For specific pujas: yantras, kavach, or charged items as part of the ritual
Prasad is dispatched within 48 hours of puja completion and typically arrives in 5–10 business days.
Are the pandits genuine? Where do they perform the puja?
Our pandits are:
- Verified graduates of traditional Sanskrit pathshalas
- Background-checked and reference-verified
- Trained in the specific ritual they perform (not generalists)
- Experienced with minimum 7 years of active priestly service
Pujas are performed at certified temple complexes or dedicated puja mandaps (not private homes) to ensure proper samagri, fire altars, and cleanliness. Location details are shared in your booking confirmation.
Can I reschedule or cancel a puja?
Yes, with the following terms:
- Reschedule: free up to 6 hours before scheduled time. Use Orders → Reschedule.
- Cancel 24+ hours before: 100% refund
- Cancel 6–24 hours before: 75% refund
- Cancel less than 6 hours before: 50% refund
- Cancel after puja starts: no refund
Emergency pujas have stricter terms — see our full Refund Policy.
AstroMall & products
Are your gemstones real? Do they come with certification?
Yes. All gemstones sold on AstroMall are natural (not synthetic or heated except where noted). Certification details:
- Gemstones above ₹5,000 come with a lab certificate from recognized labs (IGI, GTL, or similar)
- Our Blue Sapphire (Neelam) 3.5ct is Ceylon-certified at ₹12,500
- Red Coral (Moonga) is Italian-sourced and certified
- Natural variations in color, clarity, and size are signs of authenticity, not defects
If you doubt authenticity, you can have the stone independently tested within 30 days and we’ll refund up to ₹1,000 in lab fees if the gemstone fails certification.
Where does your Rudraksha come from?
Our Rudraksha beads are sourced from:
- Nepal (Himalayan origin — most prized for 5-Mukhi and rare mukhis) — ₹899 and above
- Indonesia (Java) — for 7-Mukhi and commercial varieties — ₹1,199 and above
Each Rudraksha is tested for authenticity using x-ray imaging (for internal chamber count) and surface texture analysis. Mukhi count is verified before dispatch.
How long does delivery take?
Standard delivery timelines:
- Metro cities (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Hyderabad, Pune): 4–7 business days
- Non-metro cities: 7–10 business days
- Remote locations: 10–14 business days
- Express delivery: 2–3 business days in select cities (additional charges apply)
Free shipping on orders above ₹500. International shipping is not currently offered.
Can I return a product I’ve worn or used?
Some products become non-returnable once worn/used, for hygiene and energetic reasons:
- Gemstones set into jewelry: not returnable unless authenticity fails a lab test
- Rudraksha with thread passed through: not returnable
- Energized yantras/kavach: not returnable
- Opened puja kits: not returnable
- Unworn items in original packaging: returnable within 7 days
- Defective/damaged on arrival: report within 48 hours for replacement or refund
Do you deliver internationally?
Not currently. International shipping involves customs complications for religious/spiritual items and variability in sourced gemstones across jurisdictions. We’re exploring international shipping for a future release, starting with USA, UK, and UAE where we have a large NRI audience.
For NRIs with Indian addresses, we ship normally within India.
Payments, wallet & refunds
What payment methods do you accept?
We accept all major Indian payment methods through Razorpay:
- Credit and Debit cards (Visa, Mastercard, RuPay)
- UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
- Net banking (all major banks)
- Digital wallets (Paytm, PhonePe, Amazon Pay)
- EMI options on select transactions above ₹3,000
We don’t store your card number, CVV, or UPI PIN. All payments are processed on Razorpay’s secure servers.
How does the in-app Wallet work?
The Wallet is a prepaid balance you can use for per-minute consultations:
- Add funds from ₹100 minimum to ₹50,000 maximum per transaction
- Balance does not earn interest but is secure and retrievable
- Valid for 1 year from last transaction
- Refundable to original payment method within 30 days of request (for balances above ₹100)
- Non-transferable to other accounts
How do I get a refund if I’m unsatisfied?
Three-step process:
- Step 1: Go to Settings → Session History, select the session, tap “Raise a dispute”. Do this within 24 hours of the session.
- Step 2: Our dispute team reviews the session recording and context. Response within 24–72 hours.
- Step 3: If approved, refund is issued to your wallet (instant) or to your original payment method (5–7 business days).
For your first paid session with any astrologer, full refund is guaranteed — no questions asked.
How long do refunds take?
Timeline depends on destination:
- Jyotish Guide Wallet: instant (on approval)
- UPI: 1–3 business days
- Credit/Debit Card: 5–7 business days
- Net Banking: 5–7 business days
- Digital Wallets (Paytm, Amazon Pay): 2–5 business days
If the refund doesn’t reflect in 10 business days, contact us with the ARN (from our approval email) and we’ll follow up with the bank.
What are Gold and Diamond subscriptions? Are they worth it?
Our premium plans:
- Gold (₹299/month): unlock Family Kundli for 5 members, detailed Energy Score analysis, priority dispute resolution, ad-free experience
- Diamond (₹999/month): all Gold features, plus unlimited Kundli PDFs, monthly report, priority booking for live puja, exclusive Elite astrologer access at standard rates
Worth it if: you’re a regular user with multiple family charts to track, want personalized daily insights, or consult astrologers frequently. Not worth it if you’re an occasional user — stick with pay-per-consultation.
Is GST included in the displayed price?
Yes. All prices displayed on the app and website include 18% GST. You’ll see a GST breakdown in your invoice, available under Settings → Billing. For GST input credit, add your GSTIN to your profile before making a purchase.
I was charged but didn’t get service. What now?
If payment went through but you didn’t receive the service:
- Wait 5 minutes — most transient issues self-resolve
- Check Orders → All Orders to confirm transaction status
- If still unresolved, email support@jyotishguide.com with your transaction ID
- Automatic refunds happen within 7 business days for confirmed failed transactions
Privacy, safety & data
Is my data safe?
Yes. We follow industry-standard security practices:
- TLS 1.3 encryption for all data in transit
- AES-256 encryption for sensitive data at rest (birth details, chat logs, session recordings)
- ISO 27001 certified cloud infrastructure in Indian regions
- Role-based access to user data — only authorized personnel, all access logged
- Annual third-party security audits
- DPDPA 2023 compliant (India’s Digital Personal Data Protection Act)
See our full Privacy Policy for details.
Do astrologers see my phone number or personal info?
No. During consultations, astrologers see only:
- Your display name (whatever you chose, not your legal name)
- Your Kundli (birth date, time, place — needed for reading)
- The chat content of the current session
They do not see your phone number, email, full address, payment details, or any other identifying information. You can also chat under a pseudonym if you prefer.
Do you sell my data to advertisers?
No. We never sell, rent, or trade your personal data. We don’t embed third-party ad tracking SDKs in the app. We use privacy-respecting analytics (self-hosted Plausible) that don’t track individual users.
Our revenue comes entirely from consultations, subscriptions, and product sales — not from data.
Can I delete my account and all my data?
Yes, anytime. Go to Settings → Privacy & Data → Delete My Account. Upon deletion:
- Your account is immediately deactivated
- Personal data is deleted within 30 days
- Kundli, chat history, and session recordings are removed
- Payment records are retained for 8 years as required by tax law (anonymized where possible)
- Remaining wallet balance (above ₹100) can be refunded if requested within 30 days
You can also download all your data (JSON/PDF) before deletion from Settings → Privacy & Data → Download My Data.
Is astrology appropriate during a mental health crisis?
No. If you’re experiencing a mental health crisis — thoughts of self-harm, severe anxiety, or inability to function — please seek professional help immediately:
- iCall (TISS): 9152987821
- Vandrevala Foundation: 1860-2662-345
- KIRAN Helpline (MoSJE): 1800-599-0019
- Your nearest hospital emergency room
Astrology can offer reflection and perspective for general life questions, but it is not equipped to handle mental health crises. Please don’t delay professional care. See our full Disclaimer.
We’re still here.
Our support team responds to every query, usually within a few hours. Reach out — we read everything.