We’re genuinely here when you need us.
Not a ticketing system where messages disappear. Not a bot. Real people reading every email, every chat, every feedback form.
Three fastest ways to reach us.
Pick the channel that suits you. All three are monitored by humans, not bots.
In-app chat
Fastest option. Available 24×7 inside the Jyotish Guide app under Settings → Help → Chat with us.
Email support
For detailed queries, attachments, or anything that needs thought. We read every email personally.
For quick follow-ups on order status, puja scheduling, or delivery updates. Business WhatsApp only.
Business hours
- Monday – Saturday: 9:00 AM – 9:00 PM IST
- Sunday: 10:00 AM – 6:00 PM IST
- In-app chat: 24×7 including holidays
- Emergency puja: processed outside business hours too
Grievance officer
As required under IT Rules, 2011 and the DPDPA 2023, our Grievance Officer handles formal complaints that weren’t resolved through regular support channels.
- grievance@jyotishguide.com
- Response time: within 15 days as mandated
Registered office
Jyotish Guide Technologies Private Limited
Full registered address will be updated post company registration. For postal correspondence, please email first so we can confirm the best mailing address.
- City: Indore, Madhya Pradesh, India
- CIN: To be inserted upon registration
Write to the right team.
Using the right email gets you faster responses. Here’s who reads which inbox.
Built in Indore, for India.
Jyotish Guide is headquartered in Indore, Madhya Pradesh — deliberately chosen as our base. Indore has been a centre of classical Vedic scholarship for centuries, and building from here keeps us rooted in the tradition we serve.
Our team combines Indore’s Sanskrit scholarship with modern engineering. We’re not a Bangalore startup pretending to understand Jyotish — we’re built by people who grew up with it.
Visiting us?
We welcome visits by prior appointment. Email visit@jyotishguide.com with your preferred date at least 72 hours in advance.
Request an appointmentBefore you write, check if it’s already answered.
Our FAQ covers 50+ common questions — you might find your answer in seconds and avoid the wait for our reply. We still read every email, but this is often faster.
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